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  1. Home >
  2. Social Media Management - Midmarket >
  3. Zoho Social >
Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
216 Reviews Write a Review
Claim Software
Category
  • Social Media Monitoring
  1. Overview
  2. Awards
  3. Ratings
  4. Product Content
  5. Reviews (216)
  6. Comparisons
Download Scorecard
Zoho Social
8.9 /10
  • Social Media Monitoring

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details

  • Zoho Social X/Twitter
  • Zoho Social LinkedIn
  • Zoho Social Website

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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025
  • Strategy and Innovation
  • Product Impact
  • Contract Negotiation
  • Conflict Resolution
Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024
10 Top Rated Capabilities
6 Top Rated Features
2024

2024 Emotional Footprint Champion

2024
  • Strategy and Innovation
  • Product Impact
  • Contract Negotiation
  • Conflict Resolution
2024

2023 Data Quadrant Gold Medalist

2023
10 Top Rated Capabilities
7 Top Rated Features
2023

2023 Emotional Footprint Champion

2023
  • Strategy and Innovation
  • Product Impact
  • Contract Negotiation
  • Conflict Resolution
2023
2 Top Rated Capabilities
1 Top Rated Features
2022

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

How to read the Emotional Footprint

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.

%
Positive
-
%
Negative
=
Emotional
Footprint
-4
-3
-2
-1

Negative

+1

Neutral

+2
+3
+4

Positive

Feature Ratings

Average 85

Social Media Channel Integration Inbound

Avg.86
89

Social Media Channel Integration Outbound

Avg.84
86

Campaign Execution

Avg.84
86

Social Moderation and Workflow Management

Avg.85
86

Social Post Archival

Avg.82
85

Social Response Management

Avg.83
85

Dashboards and Visualization

Avg.83
85

Sentiment Analysis

Avg.78
84

Trend Analysis

Avg.79
83

Vendor Capability Ratings

Average 83

Ease of Implementation

Avg.86
86

Quality of Features

Avg.82
86

Ease of Customization

Avg.81
85

Business Value Created

Avg.81
84

Breadth of Features

Avg.82
84

Usability and Intuitiveness

Avg.81
84

Ease of Data Integration

Avg.82
83

Ease of IT Administration

Avg.80
82

Product Strategy and Rate of Improvement

Avg.79
81

Availability and Quality of Training

Avg.81
81

Vendor Support

Avg.79
80

Also Featured in...

Social Media Monitoring

Score 9.0

View Zoho Social in this category (opens in a new tab)

Zoho Social Reviews

Aiz M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Jan 2025

Fantastic Product.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

It is very easy to use .

What is your favorite aspect of this product?

It is very unique from it .

What do you dislike most about this product?

Nothing is to dislike about it .

What recommendations would you give to someone considering this product?

You will live it when you use it .

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Please tell us why you think this review should be flagged.

Chiamaka A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Nov 2024

Super easy to use

Likeliness to Recommend

6 /10

What differentiates Zoho Social from other similar products?

Zoho Socials is extremely user-friendly

What is your favorite aspect of this product?

Zoho socials is quite user friendly. you don't even have to sweat on navigating it, at first glance, you will definately get a hang of it

What do you dislike most about this product?

The discount on the purchase of this software can only be applied if you commit for one year, I would prefer if it can apply to shorter term commitments as well

What recommendations would you give to someone considering this product?

I would totally recommend if you are looking for an all in one space to manage your socials, either for yourself or for your clients

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Please tell us why you think this review should be flagged.

Kalungi C.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Oct 2024

Zoho social pricing is fair and affordable

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho social has the collaboration features that help team Discuss popular posts, share custom reports, or plan a campaign together. Make decisions faster and save time while maintaining affordability for the tool

What is your favorite aspect of this product?

I like the inbox feature of Zoho social that collects all messages across different social media platforms in one place, makes responding to them easier and convenient

What do you dislike most about this product?

Pricing can be expensive for small businesses to use the solution, and this can affect the ROI of the business in the long run

What recommendations would you give to someone considering this product?

Zoho social is good for social media management and collaboration

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Please tell us why you think this review should be flagged.

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