ServiceNow

ServiceNow BCM

Composite Score

7.5 /10

CX Score

7.7 /10

16 Reviews Write a Review

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What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

13% Neutral

87% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 74

Role-Based Access

Compliance Reporting

Import from MS Office

Vendor Security Compliance

Plan Management

GRC Integration

Business Impact Analysis (BIA)

Data Encryption

Contact List

Dependency Mapping

Incident Response Planning

Vendor Capability Ratings

Average 75

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

ServiceNow BCM Reviews

Anchal S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product!

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

It stands out with its overall across-the-board automation and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow BCM is its ability to automate business continuity processes while providing real-time insights and collaboration across teams.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

I recommend investing time in thorough training and planning during implementation to fully leverage ServiceNow BCM's powerful features.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Upanshu P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

This product differentiates itself by offering a unified, automated platform for business continuity planning, risk assessment..

What is your favorite aspect of this product?

its seamless integration with enterprise workflows, automated business continuity management

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

it leverage its integration capabilities, and customize it to enhance resilience planning.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

Vinayak A.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Good tool but lacks essential integrations.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.

What is your favorite aspect of this product?

The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.

What do you dislike most about this product?

The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.

What recommendations would you give to someone considering this product?

Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.

Pros

Caring
Saves Time
Efficient Service
Respectful

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

90 Likeliness to Recommend

94 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Contact List Facilitate collecting and maintaining contact lists e.g. via integration with HR systems or Active Directory.

Dependency Mapping Document business process dependencies such as people, sub-processes, technology, facility, and suppliers in a visual manner e.g. topology diagram.

Incident Response Planning Document the protocols to be carried out in the event of a business disruption, IT outage, or emergency scenario.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow BCM Reviews

Anchal S.

Great product!

Likeliness to Recommend

Pros

Upanshu P.

Fantastic Product

Likeliness to Recommend

Pros

Vinayak A.

Good tool but lacks essential integrations.

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Compliance Reporting

Import from MS Office

Vendor Security Compliance

Plan Management

GRC Integration

Business Impact Analysis (BIA)

Data Encryption

Contact List

Dependency Mapping

Incident Response Planning

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Vendor Support

Ease of Implementation

Availability and Quality of Training

Fusion Framework System