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  1. Home >
  2. Business Continuity Management >
  3. ServiceNow BCM >
ServiceNow BCM Logo
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ServiceNow

ServiceNow BCM

Composite Score
7.5 /10
CX Score
7.7 /10
16 Reviews Write a Review
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  1. Overview
  2. Awards
  3. Ratings
  4. Product Content
  5. Reviews (16)
  6. Comparisons
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ServiceNow BCM
7.5 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

  • ServiceNow BCM X/Twitter
  • ServiceNow BCM LinkedIn
  • ServiceNow BCM Website

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
13% Neutral
87% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

How to read the Emotional Footprint

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.

%
Positive
-
%
Negative
=
Emotional
Footprint
-4
-3
-2
-1

Negative

+1

Neutral

+2
+3
+4

Positive

Feature Ratings

Average 74

Role-Based Access

Avg.83
86

Compliance Reporting

Avg.83
80

Import from MS Office

Avg.81
80

Vendor Security Compliance

Avg.81
77

Plan Management

Avg.81
77

GRC Integration

Avg.83
77

Business Impact Analysis (BIA)

Avg.83
75

Data Encryption

Avg.86
75

Contact List

Avg.81
73

Dependency Mapping

Avg.80
73

Incident Response Planning

Avg.82
73

Vendor Capability Ratings

Average 75

Ease of IT Administration

Avg.82
81

Business Value Created

Avg.81
78

Breadth of Features

Avg.80
78

Usability and Intuitiveness

Avg.81
76

Ease of Customization

Avg.78
76

Ease of Data Integration

Avg.82
75

Product Strategy and Rate of Improvement

Avg.80
75

Quality of Features

Avg.83
73

Vendor Support

Avg.85
73

Ease of Implementation

Avg.82
70

Availability and Quality of Training

Avg.81
66

ServiceNow BCM Reviews

Anchal S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer
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Submitted Nov 2024

Great product!

Likeliness to Recommend

9 /10

What differentiates ServiceNow BCM from other similar products?

It stands out with its overall across-the-board automation and seamless integration.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow BCM is its ability to automate business continuity processes while providing real-time insights and collaboration across teams.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

I recommend investing time in thorough training and planning during implementation to fully leverage ServiceNow BCM's powerful features.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Please tell us why you think this review should be flagged.

Upanshu P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

This product differentiates itself by offering a unified, automated platform for business continuity planning, risk assessment..

What is your favorite aspect of this product?

its seamless integration with enterprise workflows, automated business continuity management

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

it leverage its integration capabilities, and customize it to enhance resilience planning.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Please tell us why you think this review should be flagged.

Vinayak A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Oct 2024

Good tool but lacks essential integrations.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Integration with IT Services: ServiceNow BCM connects easily with IT service management, giving a complete view of business continuity related to IT. Automation Features: It has tools that automate tasks, making processes faster and responses quicker during emergencies. Real-Time Reporting: The platform offers advanced reporting tools to help organizations track and analyze their continuity plans effectively. Easy-to-Use Interface: The user-friendly design makes it simple for teams from different departments to navigate and use.

What is your favorite aspect of this product?

The automation tools help save time and reduce manual work. Real-time reporting provides instant insights into business continuity plans. The user-friendly interface makes it easy for everyone to use.

What do you dislike most about this product?

The setup process can be complex and time-consuming. Some features may feel overwhelming due to their complexity. Limited integration options with other tools can hinder functionality.

What recommendations would you give to someone considering this product?

Take the time to thoroughly understand the setup process to avoid complications. Explore available training resources to maximize the use of its features. Assess your current tools to ensure they can integrate well with ServiceNow BCM for a smoother experience.

Pros

  • Caring
  • Saves Time
  • Efficient Service
  • Respectful

Please tell us why you think this review should be flagged.

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