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  1. Home >
  2. Benefits Administration >
  3. Paychex Employee Benefits >
Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.6 /10
CX Score
6.5 /10
47 Reviews Write a Review
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Category
  1. Overview
  2. Awards
  3. Ratings
  4. Product Content
  5. Reviews (47)
  6. Comparisons
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Paychex Employee Benefits
6.6 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details

  • Paychex Employee Benefits X/Twitter
  • Paychex Employee Benefits LinkedIn
  • Paychex Employee Benefits Website

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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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2022 Data Quadrant Gold Medalist

2022
5 Top Rated Capabilities
4 Top Rated Features
2022

Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

76 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

7% Negative
14% Neutral
79% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

How to read the Emotional Footprint

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.

%
Positive
-
%
Negative
=
Emotional
Footprint
-4
-3
-2
-1

Negative

+1

Neutral

+2
+3
+4

Positive

Feature Ratings

Average 73

Regulatory Compliance

Avg.81
79

Contributions and Payment Tracking

Avg.81
75

Payroll Integration

Avg.83
74

Benefits Administration

Avg.82
73

Archiving and Reporting

Avg.79
72

User and Enrollment Management

Avg.83
72

Self Service Portal

Avg.82
70

Provider Management

Avg.79
66

Claims Management

Avg.80
64

Vendor Capability Ratings

Average 73

Usability and Intuitiveness

Avg.80
79

Ease of Implementation

Avg.79
74

Breadth of Features

Avg.79
74

Ease of Data Integration

Avg.78
74

Business Value Created

Avg.80
73

Quality of Features

Avg.80
73

Ease of IT Administration

Avg.80
73

Product Strategy and Rate of Improvement

Avg.77
70

Vendor Support

Avg.76
70

Ease of Customization

Avg.76
69

Availability and Quality of Training

Avg.77
66

Paychex Employee Benefits Reviews

Derek L.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Oct 2024

Incredibly easy to use

Likeliness to Recommend

7 /10

What differentiates Paychex Employee Benefits from other similar products?

Paychex does have some fees for W2 filing while QB does not.

What is your favorite aspect of this product?

The customer service and support is outstanding. Incredibly knowledgable and responsive.

What do you dislike most about this product?

Some of the functions that are standard with Quickbooks have a fee associated with them on Paychex.

What recommendations would you give to someone considering this product?

Do your research and look at multiple products to make sure you buy the best one for your company.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Please tell us why you think this review should be flagged.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer
Please login or register in order to flag this review.

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Wastes Time

Please tell us why you think this review should be flagged.

Ian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Oct 2023

Product is middle of the road

Likeliness to Recommend

1 /10

What differentiates Paychex Employee Benefits from other similar products?

Comprehensive

What is your favorite aspect of this product?

The fact they have a portal to manage

What do you dislike most about this product?

The company it is attached to. As a small business I found Paychex support across the board to be atrocious.

What recommendations would you give to someone considering this product?

There are better products from better business out there.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time

Please tell us why you think this review should be flagged.

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