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  1. Home >
  2. Travel Management >
  3. Egencia >
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Egencia

Egencia

Composite Score
8.1 /10
CX Score
8.2 /10
31 Reviews Write a Review
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  1. Overview
  2. Awards
  3. Ratings
  4. Product Content
  5. Reviews (31)
  6. Comparisons
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Egencia
8.1 /10

What is Egencia?

Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.

Company Details

  • Egencia LinkedIn
  • Egencia Website

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Awards & Recognition

Egencia won the following awards in the Travel Management category

Filter By
0 Top Rated Capabilities
2 Top Rated Features
Latest Award, 2024

2024 Emotional Footprint Champion

2024
  • Service Experience
2024
0 Top Rated Capabilities
1 Top Rated Features
2023
1 Top Rated Capabilities
0 Top Rated Features
2022

Egencia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Egencia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 9.3.3
Emotional Footprint Overview
88
Product Experience
93
Negotiation and Contract
91
Conflict Resolution
86
Strategy & Innovation
94
Service Experience
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End of interactive chart.
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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
93%
Conflict Resolution:
91%
Strategy & Innovation:
86%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Egencia?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
Created with Highcharts 9.3.3
End of interactive chart.
3% Negative
5% Neutral
92% Positive

Pros

  • Generous Negotitation
  • Caring
  • Respectful
  • Fair

How to read the Emotional Footprint

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.

%
Positive
-
%
Negative
=
Emotional
Footprint
-4
-3
-2
-1

Negative

+1

Neutral

+2
+3
+4

Positive

Feature Ratings

Average 87

Travel and Accommodation Booking

Avg.83
91

Notifications/Alerts/Updates

Avg.87
91

Bank/Credit Card Integration

Avg.85
88

Self-Service

Avg.85
88

Itinerary Management

Avg.83
86

Expense Management

Avg.81
85

Mobile

Avg.78
84

Policy Configuration/Implementation

Avg.83
83

Sustainability Reports

Avg.82
80

Risk Management

Avg.82
80

Rate Tracking

Avg.81
79

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Avg.81
84

Ease of Customization

Avg.80
81

Ease of IT Administration

Avg.83
81

Vendor Support

Avg.82
81

Breadth of Features

Avg.80
81

Ease of Implementation

Avg.83
80

Quality of Features

Avg.83
80

Business Value Created

Avg.81
79

Availability and Quality of Training

Avg.81
78

Ease of Data Integration

Avg.81
78

Product Strategy and Rate of Improvement

Avg.80
77

Egencia Reviews

Rateb J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer
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Submitted Jan 2024

The Egencia Advantage in Corporate Travel

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

After making the switch to Egencia, planning a team-building retreat became so effortless

What is your favorite aspect of this product?

The personalized travel recommendations based on individual preferences and company policies. A team member with specific dietary requirements and hotel preferences had a stress-free business trip thanks to Egencia's tailored suggestions.

What do you dislike most about this product?

It can be a bit overwhelming for casual users.

What recommendations would you give to someone considering this product?

Egencia is a strong choice if your company values personalized travel experiences within a structured corporate travel management system

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

Please tell us why you think this review should be flagged.

Claire Victoria E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Jan 2024

Extremely easy to use, saves the traveller time

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

It's straightforward and easy to use from an end user perspective. Easy to personalise your travel profile and to book flights and hotels. It's a self service tool but if you need assistance then there is clear help and guidance on troubleshooting and phone and email contacts shown clearly on the site.

What is your favorite aspect of this product?

Easy to book, travel itinerary sent to email as soon as approved. It saves a huge amount of time as you can book travel altogether rather than using one site for flights and another for hotels.

What do you dislike most about this product?

No dislikes so far!

What recommendations would you give to someone considering this product?

Work closely with the vendor to implement, make sure it meets your traveller's needs and that several admins internally are added to the tool so issues can be resolved quickly without the need to contact Egencia.

Pros

  • Enables Productivity
  • Saves Time
  • Security Protects
  • Reliable

Please tell us why you think this review should be flagged.

Ekbal M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Dec 2023

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Please tell us why you think this review should be flagged.

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