Egencia Customer Reviews 2025 | SoftwareReviews

Egencia

Composite Score

8.1 /10

CX Score

8.2 /10

31 Reviews Write a Review

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What is Egencia?

Egencia is modern corporate travel management for the fast-changing travel landscape. Egencia is an up-to-the-date travel information you need at your fingertips to make travel management simpler — whether you’re booking, modifying a trip or approving employee travel.

Company Details

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Awards & Recognition

Egencia won the following awards in the Travel Management category

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0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Egencia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Egencia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 93%
Conflict Resolution:: 91%
Strategy & Innovation:: 86%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Egencia?

3% Negative

5% Neutral

92% Positive

Pros

Generous Negotitation
Caring
Respectful
Fair

Feature Ratings

Average 87

Travel and Accommodation Booking

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Risk Management

Rate Tracking

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Egencia Reviews

Rateb J.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

The Egencia Advantage in Corporate Travel

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

After making the switch to Egencia, planning a team-building retreat became so effortless

What is your favorite aspect of this product?

The personalized travel recommendations based on individual preferences and company policies. A team member with specific dietary requirements and hotel preferences had a stress-free business trip thanks to Egencia's tailored suggestions.

What do you dislike most about this product?

It can be a bit overwhelming for casual users.

What recommendations would you give to someone considering this product?

Egencia is a strong choice if your company values personalized travel experiences within a structured corporate travel management system

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

Claire Victoria E.

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Extremely easy to use, saves the traveller time

Likeliness to Recommend

9 /10

What differentiates Egencia from other similar products?

It's straightforward and easy to use from an end user perspective. Easy to personalise your travel profile and to book flights and hotels. It's a self service tool but if you need assistance then there is clear help and guidance on troubleshooting and phone and email contacts shown clearly on the site.

What is your favorite aspect of this product?

Easy to book, travel itinerary sent to email as soon as approved. It saves a huge amount of time as you can book travel altogether rather than using one site for flights and another for hotels.

What do you dislike most about this product?

No dislikes so far!

What recommendations would you give to someone considering this product?

Work closely with the vendor to implement, make sure it meets your traveller's needs and that several admins internally are added to the tool so issues can be resolved quickly without the need to contact Egencia.

Pros

Enables Productivity
Saves Time
Security Protects
Reliable

Ekbal M.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Egencia

What is Egencia?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Egencia Ratings

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Egencia?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Policy Configuration/Implementation Define and implement organizational policies within the application to ensure travel policies i.e. travel spending limits are being met automatically.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Egencia Reviews

Rateb J.

The Egencia Advantage in Corporate Travel

Likeliness to Recommend

Pros

Claire Victoria E.

Extremely easy to use, saves the traveller time

Likeliness to Recommend

Pros

Ekbal M.

Likeliness to Recommend

Pros

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Feature Ratings

Travel and Accommodation Booking

Notifications/Alerts/Updates

Bank/Credit Card Integration

Self-Service

Itinerary Management

Expense Management

Mobile

Policy Configuration/Implementation

Sustainability Reports

Risk Management

Rate Tracking

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement