eClinicalWorks, LLC

eClinical Works Patient Engagement

Composite Score

6.8 /10

CX Score

6.8 /10

41 Reviews Write a Review

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What is eClinical Works Patient Engagement?

eClinical Works Patient Engagement provides a suite of tools focused on making communication between providers and patients secure, easy, and convenient.

Company Details

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eClinical Works Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eClinical Works Patient Engagement.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

77 Plan to Renew

68 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eClinical Works Patient Engagement?

7% Negative

18% Neutral

75% Positive

Pros

Fair
Effective Service
Trustworthy
Acts with Integrity

Cons

Under Delivered
Less Generous
Vendor's Interest First

Feature Ratings

Average 73

Patient Flow Management

Wait Time Tracking

Patient/ Physician Scheduling

Patient Portal

Medical Billing

Patient Tracking

Referral Management

Discharge Management

Patient Engagement

Bed Management

Admissions Management

Vendor Capability Ratings

Average 68

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

eClinical Works Patient Engagement Reviews

Akash H.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use. Best support

Likeliness to Recommend

9 /10

What differentiates eClinical Works Patient Engagement from other similar products?

fast support resolution

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Performance

What recommendations would you give to someone considering this product?

Must try,.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yousaf A.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Useful but need some updates in interface

Likeliness to Recommend

7 /10

What differentiates eClinical Works Patient Engagement from other similar products?

eClW makes patient communication easy with their portals, telehealth and reminders. It’s all in one system so no need for extra add ons. The healow app is a plus but the interface feels a bit outdated. Great for eCW users wanting a simple, connected solution.

What is your favorite aspect of this product?

The best thing about eClinicalWorks Patient Engagement is how smoothly it integrates with the EHR. Everything like patient portals, telehealth, and reminders works within the same system, so there’s no need for third party tools.

What do you dislike most about this product?

The interface seems old and it’s not very flexible. It works well but it could be easier to use and customize.

What recommendations would you give to someone considering this product?

If you’re already using eClinicalWorks, this is a great all in one solution for patient communication. It’s easy to manage with built in tools like portals and telehealth.

Pros

Saves Time
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Generous

Akash H.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, nice UI

Likeliness to Recommend

10 /10

What differentiates eClinical Works Patient Engagement from other similar products?

It features a user-friendly patient portal and built-in telehealth capabilities.

What is your favorite aspect of this product?

UI and application flow

What do you dislike most about this product?

Some time slow performance

What recommendations would you give to someone considering this product?

Easy to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

eClinical Works Patient Engagement

What is eClinical Works Patient Engagement?

Company Details

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eClinical Works Patient Engagement Ratings

76 Likeliness to Recommend

77 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love eClinical Works Patient Engagement?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Discharge Management Includes check out, referral planning, and treatment planning.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

eClinical Works Patient Engagement Reviews

Akash H.

Easy to use. Best support

Likeliness to Recommend

Pros

Yousaf A.

Useful but need some updates in interface

Likeliness to Recommend

Pros

Cons

Akash H.

Easy to use, nice UI

Likeliness to Recommend

Pros

Most Popular eClinical Works Patient Engagement Comparisons

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Feature Ratings

Patient Flow Management

Wait Time Tracking

Patient/ Physician Scheduling

Patient Portal

Medical Billing

Patient Tracking

Referral Management

Discharge Management

Patient Engagement

Bed Management

Admissions Management

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training