GBTEC Software AG

BIC Platform

Composite Score

8.6 /10

CX Score

8.7 /10

13 Reviews Write a Review

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What is BIC Platform?

Improve workflows, automate processes & monitor them with process mining. With BIC Platform you raise the performance of your processes to a whole new level: higher productivity, speed and quality. Thanks to the integrated GRC component, you also minimize your risks and meet regulatory requirements with ease. With BIC Process Design you can model your business processes in no time and create an ideal basis for successful process and quality management. You can communicate process optimizations automatically and comprehensibly throughout the entire company in a matter of seconds via the integrated process portal.

Company Details

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Awards & Recognition

BIC Platform won the following awards in the Low-Code Business Process Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

BIC Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BIC Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BIC Platform?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 93

In-App Automated Workflows

100

BPMN Compliance

100

Process Workflow Designer

100

Mobile Support

100

Low-Code Automation

Process Landscape Integration

Permissions and Governance

Process Automation Templates

Drag and Drop forms editor

Content Management

Process Library

Vendor Capability Ratings

Average 88

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization

BIC Platform Reviews

Dianna P.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Much more efficient process management

Likeliness to Recommend

9 /10

What differentiates BIC Platform from other similar products?

I have not tried other similar tools, but this one in particular works well for my processes.

What is your favorite aspect of this product?

What I like most about this system is that it is also a collaborative tool, its IT infrastructure management functions and its low-code workflow engine makes it quite functional and easy to integrate with existing systems, it is a tool with a friendly interface which facilitates the administration of the same with technology professionals.

What do you dislike most about this product?

I have no problems, I like everything for the moment

What recommendations would you give to someone considering this product?

I recommend it for companies that are growing, that do not have technological systems that monitor in real time because this solution can help them.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Almost there, but more to come

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Caring
Acts with Integrity
Helps Innovate

Daniela D.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates BIC Platform from other similar products?

easy in application

What is your favorite aspect of this product?

intuitive process modelling and high acceptance by end users

What do you dislike most about this product?

waiting for the new UI

What recommendations would you give to someone considering this product?

easy application

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

BIC Platform

What is BIC Platform?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

BIC Platform Ratings

95 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love BIC Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Landscape Integration Workflows are seamlessly integrated into the process landscape, ensuring a holistic approach to business process management.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Drag and Drop forms editor Create user forms with no code drag and drop features and manage them within a workflow.

Content Management Includes collaboration, check-in/check-out, and version control.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

BIC Platform Reviews

Dianna P.

Much more efficient process management

Likeliness to Recommend

Pros

Almost there, but more to come

Likeliness to Recommend

Pros

Daniela D.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

In-App Automated Workflows

BPMN Compliance

Process Workflow Designer

Mobile Support

Low-Code Automation

Process Landscape Integration

Permissions and Governance

Process Automation Templates

Drag and Drop forms editor

Content Management

Process Library

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Vendor Support

Quality of Features

Breadth of Features

Ease of Customization