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  1. Home >
  2. Business Process Management >
  3. Appian BPM Suite >
Appian BPM Suite Logo Award Winner Product Badge
Appian BPM Suite Logo Award Winner Product Badge
Appian

Appian BPM Suite

Composite Score
8.7 /10
CX Score
9.1 /10
32 Reviews Write a Review
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  1. Overview
  2. Awards
  3. Ratings
  4. Product Content
  5. Reviews (32)
  6. Comparisons
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Appian BPM Suite
8.7 /10

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

  • Appian BPM Suite X/Twitter
  • Appian BPM Suite LinkedIn
  • Appian BPM Suite Website

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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025
6 Top Rated Capabilities
6 Top Rated Features
Latest Award, 2025

2024 Emotional Footprint Champion

2024
  • Service Experience
  • Product Impact
  • Contract Negotiation
2024

2024 Data Quadrant Gold Medalist

2024
9 Top Rated Capabilities
10 Top Rated Features
2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Gold Medalist

2023
6 Top Rated Capabilities
8 Top Rated Features
2023

2022 Emotional Footprint Champion

2022
  • Contract Negotiation
2022

2020 Data Quadrant Gold Medalist

2020

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative
3% Neutral
97% Positive

Pros

  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
  • Respectful

How to read the Emotional Footprint

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.

%
Positive
-
%
Negative
=
Emotional
Footprint
-4
-3
-2
-1

Negative

+1

Neutral

+2
+3
+4

Positive

Feature Ratings

Average 84

BPM Workflow and Approvals

Avg.82
89

Deployment

Avg.80
86

Process Modelling and Design

Avg.81
85

Collaboration

Avg.83
85

Business Rules Management

Avg.81
84

Process Management

Avg.85
84

Process Monitoring and Optimization

Avg.83
83

Knowledge and Document Management

Avg.81
83

Process Simulation and Execution

Avg.80
82

Mobile

Avg.78
82

Form and Report Building

Avg.79
82

Vendor Capability Ratings

Average 82

Ease of Implementation

Avg.81
87

Quality of Features

Avg.80
86

Ease of IT Administration

Avg.79
85

Ease of Data Integration

Avg.78
84

Ease of Customization

Avg.79
83

Availability and Quality of Training

Avg.78
81

Product Strategy and Rate of Improvement

Avg.77
80

Breadth of Features

Avg.78
80

Business Value Created

Avg.80
80

Usability and Intuitiveness

Avg.79
79

Vendor Support

Avg.79
78

Appian BPM Suite Reviews

Ravelly S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer
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Submitted Sep 2024

"User-Friendly Interface"

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

The main difference that sets Appian BPM Suite apart from other similar products is its focus on low-code development. Users can create and customize business process applications with minimal coding knowledge.

What is your favorite aspect of this product?

My favorite aspect of Appian BPM Suite is its powerful process automation features and user-friendly interface.

What do you dislike most about this product?

There is nothing to dislike about this platform.

What recommendations would you give to someone considering this product?

If you are considering using this software I recommend you to regularly evaluate and optimize your processes within the software to maximize its benefits and efficiency.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Please tell us why you think this review should be flagged.

Philip H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Apr 2024

Appian BPM: Enhancing Administrative Efficiency

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian lets me design a simple expense report approval process that works for our company. I can set up the system to automatically send expense reports to the right people based on things like cost, department, or employee seniority. The Appian interface is easy to use, so I can manage the approval process, track the status of expense reports, and share information with others. Automating the expense report approval workflow ensures reimbursements, reduces errors, and enhances financial accountability.

What is your favorite aspect of this product?

I have also used Appian's BPM capabilities to streamline other administrative tasks, such as leave requests, procurement approvals, and document management. Appian lets me easily change or grow these workflows as our organization needs to change. This keeps our administrative processes efficient and adaptable. The platform's real-time dashboards and reporting show how well administrative tasks are going.

What do you dislike most about this product?

To improve it, they should make the process modeling tools better and add more ways to connect it to other systems. This would help businesses design and automate processes more easily, making them more productive.

What recommendations would you give to someone considering this product?

As our organization grows, Appian lets me easily adapt and expand approval workflows to meet new requirements without compromising efficiency or effectiveness. This lets me see what requires improving, make sure I'm using my resources well, and deal with any problems. Appian can link with our other systems, like HR, finance, and document management, so everything is easier to manage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Please tell us why you think this review should be flagged.

Brandon R H.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer
Please login or register in order to flag this review.

Submitted Apr 2024

For Automated Ticket Routing and Resolution

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Appian's robust BPM capabilities provide the perfect foundation for automating customer support workflows. By seamlessly integrating Appian with existing customer support platforms, businesses can unlock a new level of efficiency and responsiveness. By tracking key metrics such as resolution times, customer satisfaction, and ticket volumes, businesses can identify areas for improvement, optimize resource allocation, and continuously enhance the overall customer experience.

What is your favorite aspect of this product?

Appian's powerful rules engine can be configured to automatically analyze ticket attributes, such as customer priority, issue severity, and historical data, to ensure that the most critical issues are addressed first. Additionally, Appian's robust reporting and analytics capabilities provide valuable insights into the performance of the customer support process.

What do you dislike most about this product?

This intelligent prioritization not only enhances customer satisfaction but also optimizes the utilization of support resources. By directing the most pressing tickets to the appropriate teams or individuals, Appian's automation ensures that no customer is left waiting, and that support agents can focus their efforts where they are needed most.

What recommendations would you give to someone considering this product?

The integration of Appian with customer support systems enables seamless ticket routing and escalation. When a new ticket is created, Appian can automatically assign it to the right support team or individual based on predefined rules, streamlining the resolution process and minimizing the risk of delays or miscommunications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Please tell us why you think this review should be flagged.

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